FIRST LOUDENBURG
Setting the route
How refunds are handled for planning services and for travel arrangements.
This policy describes the general approach to refunds for travel-planning services provided by FIRST LOUDENBURG TRAVEL AGENCY LLC and for refunds connected to travel arrangements. It applies to services discussed directly with the company, not to the use of this website.
Planning fees are quoted and explained before any work begins, so what a fee covers is clear before payment is made. The refund treatment of a planning fee is confirmed with the company directly, in advance of payment, and reflects the planning work already completed.
Refunds for flights, cruises, resort stays, tours, and other travel arrangements are governed by the terms and conditions of the airline, cruise line, hotel, resort, tour operator, or other supplier involved. Those terms set the cancellation deadlines, change fees, refund eligibility, and refund forms, and they vary substantially between suppliers, rate types, and travel dates.
When a supplier approves a refund, the supplier controls how long processing takes. Timeframes differ by supplier and payment method, and a realistic expectation is discussed when a cancellation is requested.
Some suppliers respond to a cancellation with a refund, others with a travel credit, and others with a change to future travel, depending on the fare or rate purchased and the timing. The applicable outcome is determined by the supplier's terms for that arrangement.
No payment, refund, or cancellation is processed through this website. The website does not accept payments or hold reservations. Refund requests are handled directly with the company and, where a supplier is involved, with that supplier under its terms.
Questions about a planning fee or the refund terms for a specific trip can be directed to FIRST LOUDENBURG TRAVEL AGENCY LLC at the phone number and mailing address listed on the contact page. The terms that apply to a particular trip should be reviewed before any commitment is made.
This policy is governed by the laws of the State of Colorado, without affecting the terms and conditions that travel suppliers apply to their own arrangements.
To discuss a trip, call FIRST LOUDENBURG TRAVEL AGENCY LLC at (720) 483-4158.